Cleaning Service Q&A

We provide regular home cleaning, deep cleaning, post-renovation cleaning, office cleaning, shop cleaning, carpet cleaning, window cleaning, disinfection, formaldehyde removal, dust mite removal and more. The exact scope is quoted according to conditions on site.

Home cleaning mainly covers routine dusting, vacuuming, mopping, wiping surfaces and cleaning bathroom and kitchen surfaces. Deep cleaning also covers more detailed areas such as range hoods, stovetops, tile grout, drains, window tracks, under furniture and wall stains.

It generally includes removing renovation dust, adhesive marks, paint spots and cement stains. However, special materials, stubborn stains or treatment requiring special chemicals are quoted separately.

Yes. We offer fogging disinfection, nano disinfection, antibacterial coating, formaldehyde removal and more, suitable for homes, offices, shops and schools.

You can book by phone, WhatsApp, the website form or social media. Please provide the address, date, time, floor area, type of service and any special requirements, and we will reply with a quote as soon as possible.

We generally recommend booking 1 to 3 days in advance. For peak seasons, public holidays or large cleaning projects, we recommend booking 3 to 7 days in advance.

Yes, you may make the request and we will try our best to arrange it, although it depends on the staff available on the day.

You may stay or you may not. If you will not be present, please arrange access, keys or codes in advance, and keep valuables safely stored.

If typhoon signal No. 8 or above, or a black rainstorm warning, is in force, the service is usually rescheduled at no extra charge. The exact arrangement will be confirmed with the customer.

Charges are based on floor area, type of service, cleaning hours, level of soiling, whether special equipment is needed and the distance of the location. Remote areas, public holidays, night work or additional hours on site may incur a surcharge.

Yes. The minimum charge depends on the district and type of service. For example, home cleaning may have a minimum of 3 hours or a specified amount. The quotation prevails.

We generally accept cash, FPS, bank transfer, PayMe and credit cards. The available methods can be confirmed when you place your order.

Yes, official receipts are available. Corporate clients who need an invoice should provide the company name, address and business registration details in advance.

Please give us 24 to 48 hours of notice where possible. Late cancellation or rescheduling may incur an administration fee or a minimum call-out charge. Please refer to the terms in the quotation.

We can provide professional cleaning supplies and tools, or you may use your own. If there are children, pets, sensitive individuals or people allergic to chemicals, please let us know in advance.

Our cleaners receive basic training, and some companies also provide background checks, employees compensation and third-party insurance. Please ask the company for the exact coverage.

Yes. Please tell us the type and number of pets in advance. We will use pet-friendly products where possible and recommend keeping pets in a safe place during cleaning.

Please let us know within 24 hours after the service, with photos or specific locations, and we will arrange follow-up, re-cleaning or handling as appropriate.